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Duty and Shipping
Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer, You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS. The average International order takes up to 1week for delivery. To calculate the shipping rate for your order, please refer to the shipping chart below. Oversize and/or high value orders may require additional shipping charges.
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Shipping Problems
5thavecenter.com will gladly pay for FREE Ground shipping for every order valued over $100 via UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by UPS or USPS. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.
You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at UPS. United States Postal Service shipments can be tracked here at USPS.
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by onlinepackagedeal.biz If the item is received damaged, please contact onlinepackagedeal.biz within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.
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